Home Energy Report Online
Vision
Deliver engaging, personalized coaching that helps millions of households save energy.​
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Approach
Materially improve the customer experience by focusing on several key areas.
Some of the improvement focus areas:
Demystify the “blackbox” of data
Allow customers to see their comparison data and the impact of profile updates on demand.
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Surface relevant tips
Use energy information such as the customer’s largest energy category when providing tips.
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Ensuring
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Personalization: in addition to relevant tips, enable customers to remove clutter by removing those that don't apply or that they've already implemented.
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Discoverability: allow customers to quickly locate their previous liked tips and easily search and filter all tips.​
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Enable detailed energy usage comparison
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Allow customers to compare their usage with their cohort based on each usage category.
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Let customers see their historical and projected usage and tie that in with the Tips recommendation model.​
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